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Patient aggression towards receptionists in general practice: a systematic review

Fiona Willer1,2, David Chua3, Lauren Ball3

  • 1Centre for Community Health and Wellbeing, The University of Queensland, Saint Lucia, Queensland, Australia f.willer@uq.edu.au.

Family Medicine and Community Health
|July 6, 2023
PubMed
Summary

Patient aggression towards general practice receptionists is frequent and routine, impacting staff well-being and clinic productivity. Evidence-based strategies and support are needed to improve workplace safety for these essential healthcare workers.

Keywords:
Exposure to ViolenceGeneral PracticeHarm ReductionOccupational HealthPrimary Health Care

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