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Related Experiment Video

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Examining Online Syntactic Processing of Spoken Complex Sentences in Chinese Using Dual-Modal Interference Tasks
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A Corpus-Based Study on Feedback in Daily Conversation: Forms, Position and Contexts.

Yanjiao Li1

  • 1School of Culture and Communication, Shandong University, Weihai, China. shandonglyj@email.sdu.edu.cn.

Journal of Psycholinguistic Research
|July 8, 2023
PubMed
Summary

This study analyzes feedback in telephone conversations, identifying three types: understandings, agreements, and answers. Backchannels are most common, used for conversation flow, while assessments are less frequent and more creative.

Keywords:
Corpus-basedFeedbackFormal features

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Area of Science:

  • Linguistics
  • Human-Computer Interaction
  • Communication Studies

Background:

  • Feedback is crucial for effective communication and dialogue systems.
  • Understanding feedback nuances in daily conversation is essential for improving human-machine interaction.

Purpose of the Study:

  • To investigate the linguistic forms, positions, and contexts of feedback in telephone conversations.
  • To identify and categorize subclasses of feedback and their usage patterns.

Main Methods:

  • Analysis of a large corpus of telephone conversations.
  • Identification and classification of feedback subclasses based on linguistic features and discourse context.

Main Results:

  • Three main feedback subclasses identified: understandings, agreements, and answers, comprising nearly one-third of utterances.
  • Acknowledge (backchannel) is the most frequent feedback type (approx. 60%), used for conversational management.
  • Assessment/appreciation feedback is less frequent (approx. 10%) and uses more varied, longer forms.

Conclusions:

  • Speakers strategically employ different feedback subclasses based on position and discourse environment.
  • Preceding conversational context influences the length and function of feedback.
  • Future research should explore cultural and individual variations in feedback usage.