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Factors Affecting Digital Tool Use in Client Interaction According to Mental Health Professionals: Interview Study
Lauri Lukka1, Veli-Matti Karhulahti2, J Matias Palva1,3,4
1Department of Neuroscience and Biomedical Engineering, Aalto University, Espoo, Finland.
JMIR Human Factors
|July 10, 2023
Summary
Mental health professionals (MHPs) utilize digital tools for communication, diagnosis, and therapeutic change. Their adoption is adaptable but varies, influencing the scalability of digital mental health solutions.
Area of Science:
- Digital Health
- Mental Healthcare Technology
- Human-Computer Interaction
Background:
- Growing mental health crisis necessitates digital interventions.
- Mental health professionals (MHPs) are key to digital tool adoption in practice.
- Understanding MHPs' digital tool use is crucial for effective design and implementation.
Purpose of the Study:
- To understand how MHPs use digital tools in clinical practice.
- To characterize the use of various digital tools across different functions.
Main Methods:
- Semistructured interviews with 19 Finnish MHPs.
- Inductive analysis of transcribed and coded interview data.
Main Results:
- MHP digital tool use serves three functions: communication, diagnosis/evaluation, and facilitating therapeutic change.
- Tools ranged from analog to digitized and native digital formats.
- Tool use was adaptable and negotiated in client interactions, with varied toolkits among MHPs.
Conclusions:
- MHPs integrate digitized and digital tools into client practice.
- Findings support user-centered development of digital mental health solutions.
- Classification by function and medium aids understanding of MHP tool utilization.
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