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Exploring usability problems of mHealth applications developed for cervical cancer: An empirical study
Md Abdur Razzak1, Muhammad Nazrul Islam2, Tanjila Broti2
1Faculty of Science and Technology, Bangladesh University of Professionals (BUP), Dhaka, Bangladesh.
SAGE Open Medicine
|July 13, 2023
Summary
This study evaluated mobile health apps for cervical cancer, finding all had usability issues. "Cervical Cancer Guide" performed best, while "Cervical Cancer Tracker" had the most problems.
Area of Science:
- Digital Health
- Usability Engineering
- Oncology
Background:
- Mobile health (mHealth) apps are increasingly used for cervical cancer awareness, screening, and treatment.
- Few studies assess the usability and user experience of these critical mHealth applications.
- Diverse user backgrounds necessitate robust usability for cervical cancer mHealth tools.
Purpose of the Study:
- To evaluate the usability of mobile health applications designed for cervical cancer patients.
- To identify specific usability challenges within these applications.
Main Methods:
- Two evaluation studies were conducted: expert evaluation and a user study.
- Four cervical-cancer-related applications (Awareness and Diagnosis themes) were assessed by four usability experts each.
- A user study (n=80) using the Goal Question Metric (GQM) identified usability problems.
Main Results:
- All evaluated applications exhibited usability problems.
- "Cervical Cancer Guide" demonstrated superior usability compared to other applications.
- "Cervical Cancer Tracker" presented the most significant usability deficiencies.
Conclusions:
- The Goal Question Metric (GQM) effectively assessed application learnability.
- Analytical heuristic evaluation excelled at identifying user-annoying issues.
- Findings can guide IT professionals in developing user-friendly cervical cancer mHealth applications.
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