A sequential procedure for implementing a computer-based information system

Area of Science:

• Information Systems
• Foodservice Management
• Operations Research

Background:

• Implementing computer-based information systems (CBIS) in foodservice requires a structured approach.
• Previous implementations often faced challenges due to inadequate planning and resource assessment.

Purpose of the Study:

• To provide a sequential, step-by-step procedure for foodservice managers to follow during the initial implementation of a CBIS.
• To guide managers in analyzing information needs, evaluating design alternatives, and selecting appropriate systems.

Main Methods:

• A feasibility study to define information requirements and available resources.
• Evaluation of alternative CBIS design plans against critical success factors.
• Assessment of application software, hardware, vendors, and system suitability.
• Application of project management principles, including team roles and phased implementation.

Main Results:

• A recommended sequence of steps for CBIS implementation, starting with a feasibility study.
• Identification of critical success factors for evaluating design plans.
• Emphasis on software determining hardware needs and thorough vendor vetting.
• Inclusion of project management techniques and a phased rollout strategy.

Conclusions:

• A systematic approach, including feasibility studies and careful planning, is crucial for successful CBIS implementation in foodservice.
• Effective project management and phased implementation enhance control and ensure the CBIS meets organizational needs.
• Thorough evaluation of software, hardware, and vendors is essential for optimal system performance.