A sequential procedure for implementing a computer-based information system

A sequential procedure is presented for the foodservice manager to follow when considering initial implementation of a computer-based information system (CBIS). A feasibility study is recommended as a first step to analyze the information desired and resources available in order to determine objectives of the proposed CBIS. Alternative CBIS design plans should then be evaluated against critical success factors to determine the direction of initial CBIS efforts. Application software, which provides needed support, then determines the hardware needed. Information about vendors and the suitability of the CBIS to meet needs should be determined next. The following management procedures are suggested: utilization of project management skills, identification of roles for the project team members, and initiation of a phased implementation strategy. Finally, to ensure control of the CBIS project, evaluation and documentation are advised.