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Development and Validation of the System Trustworthiness Scale.

Gene M Alarcon1, August Capiola1, Michael A Lee2

  • 1Air Force Research Laboratory, Wright Patterson AFB, OH, USA.

Human Factors
|July 17, 2023
PubMed
Summary
This summary is machine-generated.

We developed the System Trustworthiness Scale (STS) to accurately measure how people perceive system trustworthiness. This validated scale assesses performance, purpose, and process, offering a reliable tool for research.

Keywords:
human–computer interactionscale developmenttrust in automation

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Area of Science:

  • Psychology
  • Human-Computer Interaction
  • Information Science

Background:

  • Existing scales for system trustworthiness have limitations in development and validation.
  • A need exists for a rigorously developed and validated measure of system trustworthiness perceptions.

Purpose of the Study:

  • To develop and validate a new scale for measuring perceptions of system trustworthiness.
  • To create a psychometrically sound instrument based on theoretical constructs.

Main Methods:

  • Exploratory and confirmatory factor analyses were used on data from two online studies.
  • The development involved assessing construct validity, including convergent and divergent validity.

Main Results:

  • A three-factor solution emerged, representing performance, purpose, and process constructs of trustworthiness.
  • Confirmatory factor analyses supported the three-factor structure.
  • The scale demonstrated divergent and predictive validity.

Conclusions:

  • The System Trustworthiness Scale (STS) is a psychometrically valid and predictive measure.
  • The STS effectively assesses trustworthiness perceptions across various system referents.
  • The scale differentiates key trustworthiness constructs: performance, purpose, and process.