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How serving helps leading: mediators between servant leadership and affective commitment.

Mayangzong Bai1, Xinyi Zheng2, Xu Huang3

  • 1School of Public Health, Shanghai Jiao Tong University School of Medicine, Shanghai, China.

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|July 19, 2023
PubMed
Summary

Servant leadership fosters affective commitment by enhancing psychological safety and reducing job burnout, particularly in non-western contexts. These findings offer insights into talent retention and organizational development strategies.

Keywords:
affective commitmentjob burnoutmediation modelpsychological safetyservant leadership

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Area of Science:

  • Organizational Behavior
  • Human Resource Management
  • Cross-Cultural Psychology

Background:

  • Servant leadership is linked to employee affective commitment, but mechanisms are unclear, especially in non-western cultures.
  • Existing research lacks data from non-western contexts, limiting generalizability.
  • Social exchange theory provides a framework to understand leader-follower dynamics.

Purpose of the Study:

  • To investigate the mediating roles of psychological safety and job burnout in the servant leadership-affective commitment relationship.
  • To examine these mechanisms in a large-scale, representative Chinese sample.
  • To contribute non-western empirical evidence to servant leadership research.

Main Methods:

  • A quantitative study surveyed 931 hospital staff in China.
  • Structural equation modeling (SEM) was employed to analyze the data.
  • Mediation analyses examined the indirect effects of servant leadership.

Main Results:

  • Psychological safety and job burnout significantly mediated the relationship between servant leadership and affective commitment.
  • Indirect effect via psychological safety was 0.052 (95% CI [0.002, 0.101]).
  • Indirect effect via job burnout was 0.277 (95% CI [0.226, 0.331]).
  • Findings were consistent across permanent/temporary and male/female staff.

Conclusions:

  • Servant leadership enhances affective commitment by fostering psychological safety and mitigating job burnout.
  • The study provides crucial non-western data and elucidates mechanisms for servant leadership effectiveness.
  • Recommendations include advocating servant leadership for talent retention and organizational development in healthcare and service sectors.