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Change management in higher education: A sequential mixed methods study exploring employees' perception.

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Effective change management in higher education requires contextualizing models and understanding employee engagement. This study developed a reliable tool to assess perceptions of change management and agility in a MENA medical university.

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Area of Science:

  • Higher Education Management
  • Organizational Behavior
  • Health Professions Education

Background:

  • Higher education institutions (HEIs) must integrate change management into their core strategies.
  • Adapting existing change management models to specific work environments is crucial for success.
  • Employee engagement and satisfaction are vital for effective change contextualization in HEIs.

Purpose of the Study:

  • To explore employee perceptions of change management and agility at a Middle East and North Africa (MENA) medical and health sciences university.
  • To demonstrate how employee perspectives can inform strategic decision-making in change initiatives.
  • To develop and validate a tool for assessing stakeholder perceptions of change management in HEIs.

Main Methods:

  • Employed a sequential mixed-methods design, beginning with qualitative exploration of leadership perceptions.
  • Conducted a focus group for qualitative data collection, analyzed inductively.
  • Developed a quantitative data collection tool based on qualitative findings, analyzed using SPSS version 27.

Main Results:

  • Qualitative analysis identified three key themes: Trigger, Execution, and Results, with lessons learned and improvement opportunities.
  • The developed instrument demonstrated high reliability (Cronbach's Alpha = 92.8%) and validity.
  • Employee agreement with institutional change processes averaged 72.3%, with 83.2% of variance explained (p<0.001).

Conclusions:

  • Generated a novel conceptual framework to support educational leadership in decision-making and change agility.
  • Introduced a reliable and valid data collection tool for evaluating stakeholder perceptions of change management in higher education.
  • Highlighted the importance of understanding employee perspectives for optimizing change management strategies in academic institutions.