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Enhancing questioning skills through child avatar chatbot training with feedback.

Ragnhild Klingenberg Røed1, Gunn Astrid Baugerud1, Syed Zohaib Hassan2

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AI-powered child avatar chatbots enhance investigative interviewing skills. Direct feedback significantly improves open-ended questioning, boosting overall interview quality for professionals in child welfare and psychology.

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Area of Science:

  • Psychology
  • Artificial Intelligence
  • Social Work

Background:

  • Training child investigative interviewing requires realistic practice and feedback.
  • Artificial intelligence (AI) chatbots offer a novel solution for dynamic, conversational training environments.
  • Developing AI avatars is crucial for testing and refining language models for specialized interviews.

Purpose of the Study:

  • To assess the impact of AI child avatar chatbot training on investigative interviewing skills.
  • To compare the effectiveness of direct feedback versus no feedback in improving questioning techniques.
  • To evaluate the reliability of an AI language model in coding question types during interviews.

Main Methods:

  • A pre-post training design was used with 30 university students in child welfare, social work, and psychology.
  • Participants engaged in four child interview sessions using a fine-tuned AI chatbot.
  • One group received direct feedback on question types; the other received no feedback.

Main Results:

  • The AI language model demonstrated high reliability in classifying question types (Cohen's kappa = 0.80).
  • Participants receiving direct feedback showed significantly greater improvement in using open-ended questions.
  • AI chatbot training, particularly with direct feedback, enhanced overall interview quality.

Conclusions:

  • AI child avatar chatbot training is effective in improving child investigative interviewing skills.
  • Direct feedback significantly amplifies the benefits of AI chatbot training, especially for open-ended questioning.
  • This technology holds promise for specialized professional development in sensitive interviewing contexts.