Activity analysis of pharmacy-directed drug-administration technicians

The percentage of time required by drug-administration technicians to perform predefined activities was determined using a work-sampling technique. Two trained pharmacists used random-sampling techniques to estimate the amount of time technicians spent performing activities in each of four major work categories. These categories, which included drug administration and related activities, clerical, communication, and "other," were divided into 24 activity elements, and technicians were randomly observed during the first or second work shift (8 1/2 hours) for 20 days in a one-month period. Drug-administration technicians spent the most time in the drug administration and related activities category (40.4 +/- 2.5%), followed by "other" (24.1 +/- 2.2%), communication (17.9 +/- 2.0%), and clerical (17.6 +/- 2.0%) activities. In the "other" category, technicians were not observed 11.6 +/- 1.7% of the time, but this was expected since the technicians were granted a 30-minute lunch period and two 15-minute breaks. A work-sampling technique was effective in quantifying activities performed by drug-administration technicians.