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Implementing a stand-alone packaged pharmacy computer system in a 580-bed hospital.

R L Broekemeier, C B Cooper, M S O'Brien

    American Journal of Hospital Pharmacy
    |March 1, 1986
    PubMed
    Summary

    Implementing a hospital pharmacy computer system presented challenges with hardware, software, and user training. However, after 18 months, efficiency improved through upgrades and issue resolution.

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    Area of Science:

    • Health Informatics
    • Hospital Pharmacy Management
    • Information Systems

    Background:

    • Hospital pharmacy departments face challenges implementing new technology.
    • A 580-bed tertiary care institution implemented a stand-alone packaged computer system in 1984.
    • The system was intended to support unit dose drug distribution and intravenous admixture services.

    Purpose of the Study:

    • To discuss problems encountered during the implementation of a hospital pharmacy computer system.
    • To provide recommendations for avoiding and managing implementation challenges.
    • To evaluate the system's efficiency 18 months post-implementation.

    Main Methods:

    • A stand-alone packaged computer system was procured via a request for proposal.
    • Implementation occurred in a large, tertiary-care hospital setting.

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  • Problems and subsequent resolutions were documented over an 18-month period.

    • Main Results:

    • Initial implementation faced issues with insufficient hardware, limited software, and user frustration.
    • These problems were exacerbated by high workload and numerous users.
    • Over 18 months, hardware was upgraded, software enhanced, and user issues addressed.

    Conclusions:

    • Adequate personnel training prior to implementation is crucial.
    • Thorough research and estimation of hardware and software needs are recommended.
    • The hospital pharmacy computer system demonstrated improved efficiency 18 months post-implementation.