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Working nurses' empathy with patients in public hospitals
Yolanda Dávila Pontón1, Víctor Patricio Díaz Narváez2, Bernardo Montero Andrade1
1Universidad del Azuay, Facultad de Medicina, Cuenca, Ecuador.
Revista Latino-Americana De Enfermagem
|August 9, 2023
Summary
Nurse empathy levels in a high-complexity hospital were found to be low, with no association to age or work schedules. This may indicate a deficit in providing compassionate patient care.
Area of Science:
- Healthcare Professionals
- Nursing Practice
- Medical Education
Background:
- Empathy is crucial for effective patient care and humanized attention.
- Assessing empathy levels in nurses is vital for understanding the quality of patient interactions.
- Previous research indicates variability in empathy among healthcare providers.
Purpose of the Study:
- To determine empathy levels in nurses at a high-complexity hospital.
- To investigate the relationship between nurses' age and their empathy.
- To examine differences in empathy based on work schedules.
Main Methods:
- A cross-sectional, correlational study was conducted with 271 nursing professionals.
- The Jefferson Scale of Empathy for Health Professionals was utilized.
- Descriptive statistics, regression analysis, and variance analysis were employed.
Main Results:
- Low overall empathy levels and in its dimensions were observed among nurses.
- No significant association was found between empathy levels and age.
- No differences in empathy were detected across different work schedules.
- Variability was noted in 'compassionate care' and 'walking on the patient's shoes' dimensions.
Conclusions:
- Low empathy levels in nurses may lead to deficient empathetic patient care.
- Age and work schedules do not appear to influence empathy levels in this cohort.
- Reduced empathy can negatively impact the humanization of patient attention.
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