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Updated: Jul 18, 2025

Making Sense of Listening: The IMAP Test Battery
Published on: October 11, 2010
A truly responsive listener is a self-verifying listener
Jennifer K Bosson1, William B Swann2
1University of South Florida, Tampa, FL, USA.
None:
We propose that accounts of responsiveness and responsive listening are tailored for people with positive self-views (high self-esteem, positive self-concepts). Researchers define responsiveness, in part, as valuing and appreciating a partners' attributes, accomplishments, and worldview. This emphasis on being positively validated overlooks the dangers of feeling overvalued, which are especially salient to those with low self-esteem and negative self-views. Self-verification motives lead people to feel closest to partners who see them as they see themselves. Responsiveness and positive validation may increase closeness among those with positive self-views, but these processes may backfire for those with negative self-views. We describe the challenges such individuals face in eliciting self-verification from partners and suggest ways of improving responsiveness to those with negative self-views.
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