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Program Report: Improving Patient Experience at an Outpatient Clinic Using Continuous Improvement Tools.
Muhammad Usman Hassan Siddiqui1, Abdullah Ahmed Khafagy2, Faisal Majeed3
1My Clinic International Medical Company, Prince Sultan Road, Jeddah 21411, Saudi Arabia.
Healthcare (Basel, Switzerland)
|August 26, 2023
Summary
Improving healthcare quality in the Middle East requires continuous quality improvement (CQI). Patient feedback significantly boosts patient satisfaction and optimizes healthcare services in tertiary care clinics.
Area of Science:
- Healthcare Management
- Public Health
- Quality Improvement
Background:
- Patient satisfaction is crucial for healthcare quality.
- Continuous quality improvement (CQI) enhances patient safety and outcomes.
- Limited research exists on CQI and patient satisfaction in Middle Eastern healthcare.
Purpose of the Study:
- To assess the impact of quality services on patient satisfaction in Middle Eastern tertiary care clinics.
- To explore the role of patient feedback in enhancing healthcare services.
- To identify factors influencing patient experience in outpatient clinics.
Main Methods:
- Utilized patient feedback via mobile phone messages and comprehensive questionnaires.
- Collected feedback from patients visiting tertiary care clinics in the Middle East.
- Analyzed feedback to identify areas for improvement and implemented strategic changes.
Main Results:
- The majority of patients reported satisfaction with services across departments.
- Patient feedback provided valuable suggestions for service enhancement.
- Post-implementation feedback showed a significant increase in patient satisfaction due to optimized service delivery.
Conclusions:
- Integrating patient feedback into CQI initiatives is vital for improving healthcare quality.
- Optimized service delivery methods significantly enhance patient satisfaction.
- This study offers a valuable reference for improving healthcare experiences in outpatient settings.
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