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Related Experiment Video

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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Program Report: Improving Patient Experience at an Outpatient Clinic Using Continuous Improvement Tools.

Muhammad Usman Hassan Siddiqui1, Abdullah Ahmed Khafagy2, Faisal Majeed3

  • 1My Clinic International Medical Company, Prince Sultan Road, Jeddah 21411, Saudi Arabia.

Healthcare (Basel, Switzerland)
|August 26, 2023
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Improving healthcare quality in the Middle East requires continuous quality improvement (CQI). Patient feedback significantly boosts patient satisfaction and optimizes healthcare services in tertiary care clinics.

Keywords:
administrationhealth carehospital managementpatient experiencetertiary care

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Area of Science:

  • Healthcare Management
  • Public Health
  • Quality Improvement

Background:

  • Patient satisfaction is crucial for healthcare quality.
  • Continuous quality improvement (CQI) enhances patient safety and outcomes.
  • Limited research exists on CQI and patient satisfaction in Middle Eastern healthcare.

Purpose of the Study:

  • To assess the impact of quality services on patient satisfaction in Middle Eastern tertiary care clinics.
  • To explore the role of patient feedback in enhancing healthcare services.
  • To identify factors influencing patient experience in outpatient clinics.

Main Methods:

  • Utilized patient feedback via mobile phone messages and comprehensive questionnaires.
  • Collected feedback from patients visiting tertiary care clinics in the Middle East.
  • Analyzed feedback to identify areas for improvement and implemented strategic changes.

Main Results:

  • The majority of patients reported satisfaction with services across departments.
  • Patient feedback provided valuable suggestions for service enhancement.
  • Post-implementation feedback showed a significant increase in patient satisfaction due to optimized service delivery.

Conclusions:

  • Integrating patient feedback into CQI initiatives is vital for improving healthcare quality.
  • Optimized service delivery methods significantly enhance patient satisfaction.
  • This study offers a valuable reference for improving healthcare experiences in outpatient settings.