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User satisfaction with antenatal care in Norway.
Ane Saetrum1, Sabine Kaiser1, Monica Martinussen1
1Regional Centre for Child and Youth Mental Health and Child Welfare North, Faculty of Health Sciences, UiT The Arctic University of Norway, Tromsø, Norway.
Birth (Berkeley, Calif.)
|August 31, 2023
Summary
Most women in Norway are satisfied with antenatal care, with midwife interaction and information being key factors. Age and native language also influence satisfaction with this essential healthcare service.
Area of Science:
- Maternal Health
- Public Health
- Healthcare Services Research
Background:
- Free, municipality-provided antenatal care is standard in Norway.
- Patient satisfaction is a key indicator for healthcare utilization.
- Understanding satisfaction drivers is crucial for service improvement.
Purpose of the Study:
- To assess women's satisfaction with antenatal care in Norway.
- To identify demographic and service-related factors predicting satisfaction.
- To explore qualitative feedback on antenatal care experiences.
Main Methods:
- A survey was administered to 611 women regarding antenatal care.
- Hierarchical multiple regression analyzed predictors of Overall Satisfaction.
- Data included demographics, pregnancy details, and specific care aspects (Participation, Accessibility, Information, Midwife).
Main Results:
- 95% of women reported general satisfaction with antenatal care.
- Predictors of satisfaction included: maternal age, Norwegian as native language, User Participation, Information, and Midwife scales.
- Qualitative comments highlighted the significant role of midwives.
Conclusions:
- Norwegian women express high satisfaction with antenatal care.
- Midwives' relational and professional competence are highly valued.
- Opportunities exist to enhance satisfaction, particularly by focusing on mental health support during consultations.
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