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Needs Analysis About Intercultural Communicative Competence Among Undergraduate Tourism Students
Tran Thi Thu Trang1, Vo Tu Phuong2
1University of Foreign Languages and International Studies, Hue University, 57 Nguyen Khoa Chiem St, Hue, Vietnam.
Journal of Psycholinguistic Research
|September 12, 2023
Summary
This study surveyed 628 Vietnamese undergraduates on their intercultural communication competence (ICC) needs for English for tourism. Findings show a preference for authentic materials and real-life experiences in learning ICC.
Area of Science:
- Linguistics
- Education
- Tourism Studies
Background:
- Intercultural communication competence (ICC) is crucial for English for tourism.
- Understanding student needs is key to effective language program design.
Purpose of the Study:
- To analyze the intercultural communication competence needs of Vietnamese undergraduates studying English for tourism.
- To identify preferred learning activities and workplace task requirements for developing ICC.
Main Methods:
- Quantitative and qualitative data collected from 628 undergraduates via questionnaires.
- Semi-structured interviews were used to supplement questionnaire data.
Main Results:
- Students prefer intercultural language learning activities using authentic materials and real-life experiences.
- Participants expressed a strong need for ICC attitudes and specific tasks in tourism workplaces.
- Discourse and behavioral competences were identified as key areas for improvement.
Conclusions:
- The study highlights the importance of integrating authentic materials and practical tasks in English for tourism curricula.
- Findings inform educators and stakeholders on developing essential ICC for future tourism professionals.
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