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Usability evaluation of the Agente Escuta application: translational research
Alice Andrade Lopes Amorim1, Kátia de Freitas Alvarenga2, Lilian Cássia Bórnia Jacob2
1Programa Associado de Pós-graduação em Fonoaudiologia, Universidade Federal do Rio Grande do Norte - UFRN - Natal (RN), Brasil.
Codas
|September 20, 2023
Summary
The Agente Escuta application demonstrates good usability and user satisfaction among community health agents. Further improvements were identified for future iterations of this health technology tool.
Area of Science:
- Health Informatics
- Human-Computer Interaction
- Public Health
Background:
- The 'Agente Escuta' application aims to improve communication and data collection in primary care.
- Evaluating user interface usability and satisfaction is crucial for the adoption of health technologies.
Purpose of the Study:
- To assess the usability and user satisfaction with the 'Agente Escuta' application's interface.
- To identify areas for improvement in the application's design and functionality.
Main Methods:
- A descriptive, exploratory, and translational study using a mixed-methods approach (quantitative and qualitative).
- Usability testing involved 10 expert judges and community health agents from six municipalities.
- System Usability Scale (SUS) and Net Promoter Score (NPS) were employed, alongside qualitative feedback.
Main Results:
- Judges rated the application's usability as excellent; community health agents rated it as good.
- A discrepancy was noted between judges' and end-users' perceptions, with agents scoring lower.
- Most agents expressed willingness to recommend the application and continue its use, highlighting ease of memorization.
Conclusions:
- The 'Agente Escuta' prototype exhibits favorable usability and user satisfaction.
- Specific areas for enhancement were identified, informing future development of similar health solutions.
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