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Interrelationship between dental clinicians and laboratory technicians: a qualitative study.

Eman H Ismail1, Dalya Al-Moghrabi2

  • 1Department of Clinical Dental Sciences, College of Dentistry, Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia.

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|September 20, 2023
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Summary

Effective communication and collaboration between dental clinicians and laboratory technicians are crucial for high-quality patient care. This study identified key factors, including training, clear expectations, and digital technology, to improve their interrelationship and enhance dental services.

Keywords:
Allied health personnelCommunicationDental laboratoriesLeadershipPatient-centered careTechnology

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Area of Science:

  • Dental Science
  • Healthcare Management
  • Communication Studies

Background:

  • Effective communication within the dental team is vital for optimal patient care.
  • The interrelationship between dental clinicians and laboratory technicians requires deeper investigation.
  • Understanding factors influencing this professional dynamic is essential for improving dental service delivery.

Purpose of the Study:

  • To explore the multifaceted factors influencing the interrelationship between dental clinicians and laboratory technicians.
  • To identify challenges and facilitators impacting collaboration between these dental professionals.
  • To provide insights for enhancing the dental clinician-laboratory technician dynamic.

Main Methods:

  • Semi-structured interviews were conducted with 20 dental clinicians and laboratory technicians.
  • Purposeful snowball sampling was employed to recruit participants.
  • Framework Methodology was utilized for data analysis.

Main Results:

  • Participants frequently reported negative interactions, emphasizing the need for improved training, collaborative learning, and aligned expectations regarding costs, turnaround times, and patient preferences.
  • Organizational factors such as workload, workforce shortages, digital system adoption, management policies, and financial constraints significantly affect the relationship.
  • Key strategies for fostering collaboration include shadowing, mentorship, joint education, open discussions, and embracing digital technology.

Conclusions:

  • Numerous individual, interpersonal, and organizational factors impact the dental clinician-laboratory technician relationship.
  • Building a relationship based on mutual trust and respect is essential for optimal patient care and treatment success.
  • The findings offer actionable solutions for stakeholders to enhance interprofessional collaboration, thereby improving patient care and dental service efficiency.