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Promoting civility and safety with cognitive rehearsal
1Amy Conner Black is an associate professor at Austin Peay State University.
Nursing
|September 21, 2023
Summary
Uncivil behaviors harm healthcare teamwork and cohesion. This article explains these behaviors and offers a tool to help nurses manage difficult encounters.
Area of Science:
- Healthcare Team Dynamics
- Professional Conduct in Medicine
Background:
- Uncivil behaviors negatively affect healthcare team cohesion.
- These behaviors can lead to conflicts and compromise teamwork.
Purpose of the Study:
- To detail civil and uncivil behaviors in healthcare settings.
- To explain the impact of uncivil behaviors on healthcare.
- To provide a tool for nurses to prepare for and manage uncivil encounters.
Main Methods:
- Literature review on civil and uncivil behaviors.
- Analysis of the consequences of uncivil behaviors in healthcare.
- Development of a preparedness tool for nurses.
Main Results:
- Uncivil behaviors significantly disrupt healthcare team functioning.
- A structured tool can enhance nurses' preparedness for challenging interactions.
Conclusions:
- Addressing uncivil behaviors is crucial for improving healthcare teamwork.
- Nurses equipped with coping strategies can mitigate the negative effects of incivility.
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