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User involvement and value co-creation in well-being ecosystems.

León Poblete1,2, Erik Eriksson3, Andreas Hellström3

  • 1Department of Business Studies, University of Uppsala, Uppsala, Sweden.

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Summary

User involvement in value co-creation drives well-being ecosystem development for societal challenges. Engaging individuals with lived experiences fosters social innovation and novel health solutions.

Keywords:
Resource reconfigurationSocial innovationUser involvementValue co-creationWell-being ecosystems

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Area of Science:

  • Public administration and management
  • Sociology of health
  • Innovation studies

Background:

  • Complex societal challenges require novel approaches to public service governance.
  • Well-being ecosystems are emerging as a framework to address these challenges.
  • Understanding user involvement in value co-creation is crucial for ecosystem development.

Purpose of the Study:

  • To examine how user involvement in value co-creation influences well-being ecosystem development.
  • To contribute to public management literature on novel public service governance.
  • To explore user-driven innovation for well-being solutions.

Main Methods:

  • Longitudinal case study of a cancer support center in Sweden.
  • Formative evaluation within an action research approach.
  • Abductive reasoning to analyze user involvement and value co-creation.

Main Results:

  • Multi-actor collaborations reconfigure resources for value co-creation and innovative health services.
  • Actors' adaptive capabilities and effective governance mechanisms are key.
  • User involvement, particularly from individuals with lived experiences, drives social innovation.

Conclusions:

  • User-led innovation is vital for developing successful well-being ecosystems.
  • Policymakers should foster diverse well-being ecosystems centered on user needs.
  • Further research with multiple cases and quantitative data is recommended.