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EARS: Electronic Access to Reference Service.

F O Weise, M Borgendale

    Bulletin of the Medical Library Association
    |October 1, 1986
    PubMed
    Summary

    Electronic Access to Reference Service (EARS) provides remote users with library services like literature searches and book requests via an electronic mail system. This system

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    Area of Science:

    • Health Sciences Librarianship
    • Information Science
    • Medical Informatics

    Background:

    • The Health Sciences Library developed Electronic Access to Reference Service (EARS) to bridge the gap between remote users and library resources.
    • EARS was implemented in September 1984, leveraging existing electronic mail systems and online public catalogs.
    • The system was designed for users at remote locations utilizing terminals or microcomputers.

    Purpose of the Study:

    • To document the history and evolution of the Electronic Access to Reference Service (EARS).
    • To analyze the utilization patterns and impact of EARS on library staff and services.
    • To identify key factors influencing the adoption and integration of new technologies in library settings.

    Main Methods:

    • Historical tracing of the EARS system development and implementation.
    • Analysis of user interaction data and service requests through the EARS interface.
    • Qualitative assessment of the impact on library operations and staff workflows.

    Main Results:

    • EARS facilitated remote access to library resources, including computerized literature searches, reference information, journal article photocopies, and book requests.
    • The menu-driven interface streamlined user access to diverse library services.
    • The study explored the system's influence on library staff roles and the broader adoption of technological innovations.

    Conclusions:

    • EARS demonstrated a successful model for extending library services to remote users through electronic means.
    • The implementation highlighted the importance of user-friendly interfaces and integration with existing systems.
    • Understanding the factors driving technology diffusion is crucial for future library service development.

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