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Design and Perceived Value of a Novel Solution for Asynchronous Communication in Radiology.

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A new chat-based communication tool, RadConnect, was developed for radiologists and technologists. It aims to reduce interruptions and improve workflow, with most users finding it valuable and effective in decreasing phone calls.

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Area of Science:

  • Radiology Informatics
  • Medical Communication Systems
  • Human-Computer Interaction in Healthcare

Background:

  • Traditional communication methods (phone, face-to-face, general chat) in radiology departments lead to frequent interruptions, increased workload, workflow inefficiencies, and potential diagnostic errors.
  • Effective communication between technologists and radiologists is crucial for optimizing patient care and departmental efficiency.

Purpose of the Study:

  • To develop and evaluate RadConnect, a novel web-based, chat-based communication solution designed to minimize avoidable interruptions in technologist-radiologist interactions.
  • To assess the perceived value and efficiency of RadConnect compared to existing communication modalities.

Main Methods:

  • An iterative design process involving end-users informed the development of RadConnect, a scalable web-based software.
  • A pilot study involved consented radiologists and technologists performing scripted tasks in simulated sessions.
  • Participants completed questionnaires to evaluate the perceived value and compare RadConnect to standard communication methods.

Main Results:

  • 65% of participants indicated frequent intended use of RadConnect.
  • 53% believed RadConnect could reduce phone calls by over 80%.
  • 88% perceived RadConnect as more valuable than general-purpose enterprise chat applications.

Conclusions:

  • Participants valued RadConnect's features, including categorized tickets, prioritized worklists, and role-based interaction.
  • The perceived value of RadConnect varied between institutions, potentially due to factors like technologist-radiologist proximity and available communication alternatives.
  • Tailored, integrated chat solutions like RadConnect show promise for improving technologist-radiologist communication and reducing interruptions.