Emergency department performance assessment using administrative data: A managerial framework

Area of Science:

• Healthcare Management
• Health Services Research
• Operations Management

Background:

• Administrative data are crucial for healthcare provider performance monitoring, yet emergency department (ED) evaluation remains underexplored.
• Existing research often focuses narrowly on single ED functions, offering an incomplete performance picture.
• There is a need for a comprehensive approach to leverage administrative data for ED operational management.

Conclusions:

• Administrative data can serve as a foundational element for healthcare operation management.
• The proposed ED-specific indicator framework facilitates timely and cost-effective multidimensional performance assessment.
• This framework supports diverse stakeholder decision-making through customizable metric sets for granular performance analysis.