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Area of Science:

  • Occupational Health
  • Information Systems
  • Psychology

Background:

  • Digital technologies are increasingly prevalent in the workplace.
  • Technostress, or stress related to technology use, is a growing concern.
  • Techno-unreliability, a facet of technostress, warrants further investigation regarding its impact on employee well-being.

Purpose of the Study:

  • To investigate the association between techno-unreliability and burnout among employees.
  • To explore potential moderating factors in the relationship between techno-unreliability and burnout.

Main Methods:

  • Linear regression analyses were conducted on a large, representative sample of German employees (2019).
  • Data were analyzed for information and communication technology users (n=4702) and tool users (n=1953).
  • Interaction models were employed to examine moderating effects of individual and workplace factors.

Main Results:

  • Increased frequency of techno-induced interruptions, an indicator of techno-unreliability, was significantly associated with stronger burnout symptoms.
  • Social support and job autonomy were found to potentially buffer the negative association between techno-unreliability and burnout.

Conclusions:

  • Techno-unreliability is a significant contributor to employee burnout.
  • Implementing reliable technology and robust technical support is crucial for stress reduction.
  • Job autonomy and social support can act as protective factors against technostress-related burnout.