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Patients' perceptions, experiences, and satisfaction with e-prescribing system: A cross-sectional study
Jahanpour Alipour1, Roxana Sharifian2, Javid Dehghan Haghighi3
1Health Human Resources Research Center, School of Health Management and Information Sciences, Department of Health Information Management, Shiraz University of Medical Sciences, Shiraz, Iran.
International Journal of Medical Informatics
|November 12, 2023
Summary
Most Iranian patients are aware of and prefer electronic prescribing (e-prescribing) systems. While satisfaction is generally positive, focusing on patient needs can enhance this mandated healthcare technology.
Area of Science:
- Health Informatics
- Public Health
- Healthcare Management
Background:
- Electronic prescribing (e-prescribing) systems offer potential benefits for healthcare quality and cost reduction.
- E-prescribing has been a mandated system in Iran since December 2021.
- Understanding patient perceptions is crucial for the successful implementation of e-prescribing.
Purpose of the Study:
- To investigate patient perceptions of the mandated e-prescribing system in Iran.
- To assess patient satisfaction, attitude, and perceived impact of e-prescribing on care.
Main Methods:
- A descriptive-analytic cross-sectional study was conducted in 2023 involving 394 patients from five teaching hospitals.
- Data were collected using a researcher-made questionnaire.
- Statistical analysis included descriptive statistics and inferential tests (Pearson, Spearman, ANOVA, t-test).
Main Results:
- Approximately 85% of patients were aware of the e-prescribing system, with 70% preferring it.
- Mean patient satisfaction and attitude scores were 3.91/5 and 3.45/5, respectively.
- A significant correlation was found between the perceived impact on patient care and patient attitude towards e-prescribing.
Conclusions:
- The majority of patients are aware of and prefer the e-prescribing system, reporting positive overall satisfaction.
- SMS-based tracking codes were the most favored method for prescription tracking by patients.
- Enhancing patient-centered care requires greater patient engagement and consideration of their needs within the e-prescribing system.
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