Optimizing the Patient Experience in Breast Imaging Facilities: AJR Expert Panel Narrative Review

Area of Science:

• Radiology
• Medical Imaging
• Patient Experience

Background:

• Breast imaging studies are complex, involving multiple modalities and procedures.
• Patient education and addressing barriers are vital due to evolving screening guidelines.
• Workflow efficiency and facility design significantly impact patient care.

Purpose of the Study:

• To provide expert recommendations for optimizing the patient experience in breast imaging.
• To identify key areas for improvement throughout the breast imaging examination process.
• To leverage breast imaging appointments for patient risk assessment and health education.

Main Methods:

• Expert panel narrative review based on private and academic breast imaging experience.
• Discussion of variables affecting workflow efficiency in scheduling, performance, interpretation, and results delivery.
• Consideration of facility design for patient-centered environments.

Main Results:

• Breast imaging facilities can enhance patient experience by optimizing workflow and facility design.
• Appointments offer opportunities for risk assessment and patient health education.
• Addressing patient barriers and providing clear communication are essential.

Conclusions:

• Optimizing the breast imaging patient journey requires a holistic approach.
• Enhancing patient experience can improve adherence to screening and health outcomes.
• Continuous improvement in breast imaging services is paramount.