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Shared Decision-Making During Virtual Care Regarding Rheumatologic and Chronic Conditions: Qualitative Study of
Lisa Zickuhr1, Catherine McCarthy2, Emma Nolan-Thomas3
1Washington University in St. Louis School of Medicine, St. Louis, Missouri.
Virtual care (VC) can enhance shared decision-making (SDM) for rheumatologic and chronic conditions (RCCs) when implemented effectively. Optimizing VC for SDM requires skilled use and integrated health systems, benefiting patients and providers.
Area of Science:
- Rheumatology
- Digital Health
- Health Services Research
Background:
- Virtual care (VC) is increasingly adopted for patient care.
- Shared decision-making (SDM) is crucial for patients with rheumatologic and chronic conditions (RCCs).
- Existing research indicates potential deficits in SDM quality during VC.
Purpose of the Study:
- To explore the benefits and challenges of SDM within VC for RCC patients.
- To identify strategies for optimizing the use of VC in SDM for RCCs.
Main Methods:
- Focus groups with patients and providers experiencing SDM in VC.
- Content analysis of transcripts to identify themes, facilitators, and barriers.
- Inductive reasoning to understand relationships among identified themes.
Main Results:
- VC-based SDM shares similarities with in-person SDM, including trust and communication.
- VC can overcome in-person SDM barriers by increasing decision time and access.
- New technological and system-based barriers to SDM in VC were identified, along with proposed solutions.
Conclusions:
- VC can potentially improve SDM for RCCs compared to in-person visits if implemented skillfully.
- Successful integration of SDM into VC necessitates developing nuanced skills for appropriate VC use.
- Collaborative efforts from patients, providers, insurers, and policymakers are essential for successful SDM in VC.
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