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Using Agile Science for Rapid Innovation and Implementation of a New Care Model
Jose Azar1,2,3,4,5, Erin Glantz1,2,3,4,5, Craig Solid1,2,3,4,5
1Jose Azar, MD, is executive vice president and chief quality officer at Hackensack Meridian Health, Edison, New Jersey, and a professor at Hackensack Meridian School of Medicine, Nutley, New Jersey.
Frontiers of Health Services Management
|November 22, 2023
Summary
Hackensack Meridian Health is restoring the human-centric nature of medical care through an organizational commitment. Their efforts demonstrate the effectiveness of Agile science in transforming healthcare delivery models.
Area of Science:
- Healthcare Management
- Organizational Behavior
- Agile Science
Background:
- Healthcare industry consolidation is diminishing the human-centric and relationship-based aspects of medical care.
- Patients and clinicians experience a loss of personal connection in large healthcare networks.
Purpose of the Study:
- To reverse the loss of the social nature of medicine within a large healthcare network.
- To restore human-centric care through organizational commitment and collaborative design.
Main Methods:
- Hackensack Meridian Health (HMH) leadership engaged clinicians and administrators to identify the need for change.
- Fostered a collaborative culture design to address the unique components of the HMH network.
- Applied Agile science principles and problem-solving methods to transform the care delivery model.
Main Results:
- Confirmed demand for change among clinicians and administrators.
- Successfully fostered a collaborative culture across diverse network components.
- Initiated transformation of the healthcare delivery model.
Conclusions:
- Organizational commitment is key to restoring human-centric care in large healthcare networks.
- Agile science provides effective methods for transforming healthcare delivery.
- Collaborative design involving clinicians and administrators is crucial for successful change.
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