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How to disagree better: utilizing advocacy-inquiry techniques to improve communication and spur behavior change
Alyssa Y Castillo1, Jeannie D Chan2,3, John B Lynch3
1Division of Infectious Diseases, Department of Medicine, University of Colorado School of Medicine, Aurora, CO, USA.
Abstract:
The ability to provide feedback to a colleague is a key skill required for professional growth and patient safety. However, these conversations are limited by time constraints, differences in values, and a culture of "noninterference." This advocacy-inquiry-identify-teach framework creates an organized approach to initiating successful "challenging" conversations with peers.
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