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Patient-centered radiology: a roadmap for outpatient imaging.
Michael P Recht1, Lluís Donoso-Bach2, Boris Brkljačić3
1Department of Radiology, NYU Langone Health, New York, NY, USA. Michael.Recht@nyulangone.org.
European Radiology
|December 4, 2023
Summary
Patient anxiety is a key concern in radiology. This study outlines a framework to improve the patient experience by addressing needs during the pre-exam, exam day, and post-exam phases, incorporating global innovations.
Area of Science:
- Radiology
- Patient Experience
- Healthcare Innovation
Background:
- Patient-centered care is crucial in modern radiology departments globally.
- Radiology services must be sensitive to individual patient needs and preferences.
- Patient anxiety is a common issue throughout the imaging journey.
Purpose of the Study:
- To provide a framework for enhancing the patient experience in radiology.
- To identify and highlight innovative solutions for patient-centered care.
- To address patient anxiety across different stages of the imaging journey.
Main Methods:
- Dividing the patient imaging journey into three distinct time periods: pre-exam, day of exam, and post-exam.
- Analyzing commonalities and regional variations in the patient experience.
- Compiling innovative solutions from various global locations.
Main Results:
- The patient journey can be segmented into pre-exam, exam day, and post-exam phases, each presenting opportunities for anxiety reduction.
- Innovative strategies exist worldwide to improve patient experience during these phases.
- Understanding and addressing local differences is vital for effective patient-centered care.
Conclusions:
- Decreasing patient anxiety is a critical aspect of patient-centered imaging.
- A phased approach (pre-exam, exam day, post-exam) is effective for managing the patient experience.
- Global innovations offer valuable insights for creating a more patient-centered radiology experience worldwide.
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