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Program for advancing supervisor skills among pharmacy technicians.

Taylor MacKinnon1, Kristen Schaeffler2, Stan Kent3

  • 1Clinical & Operational Services, University of Michigan Health, Ann Arbor, MI, and University of Michigan College of Pharmacy, Ann Arbor, MI, USA.

American Journal of Health-System Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists
|December 9, 2023
PubMed
Summary
This summary is machine-generated.

University of Michigan Health developed a leadership program for pharmacy technician supervisors to address a leader shortage. This initiative enhances skills, aiming to reduce turnover and boost job satisfaction.

Keywords:
leadership developmentleadership skillspharmacy technician supervisorssupervisor skills

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Area of Science:

  • Pharmacy Leadership
  • Healthcare Management
  • Organizational Development

Background:

  • Healthcare settings face a growing demand for pharmacy leaders.
  • Pharmacy technician supervisors require enhanced leadership skills to meet evolving demands.
  • University of Michigan Health (UMH) identified a critical need for leadership development within its pharmacy department.

Purpose of the Study:

  • To outline the development and implementation of a leadership enhancement program for pharmacy technician supervisors at UMH.
  • To equip pharmacy technician supervisors with essential leadership skills and knowledge for the healthcare sector.
  • To address the projected shortage of pharmacy leaders and support the growing roles of technicians and pharmacists.

Main Methods:

  • Implementation of a flexible and comprehensive leadership enhancement program.
  • Structured monthly format for active supervisor participation.
  • Rigorous selection process for training resources and continuous quality improvement.

Main Results:

  • The program provides a framework for enhancing leadership skills among pharmacy technician supervisors.
  • Anticipated benefits include decreased employee turnover and increased job satisfaction.
  • The program is designed for flexibility, covering diverse and rotating topics.

Conclusions:

  • The UMH leadership program offers a transferable model for developing pharmacy leaders.
  • Empowering pharmacy technicians in leadership roles benefits the entire healthcare system.
  • This initiative is crucial for cultivating effective leaders in the dynamic healthcare landscape.