Managing emotionally charged conversations between faculty and residents: a skill-building workshop

Area of Science:

• Medical Education
• Professional Development

Background:

• Challenging discussions regarding resident remediation, probation, or dismissal lack practical guidance.
• Faculty require support in managing confrontational conversations with trainees.

Purpose of the Study:

• To offer practical assistance for conducting difficult conversations with residents.
• To develop a workshop to aid faculty in managing challenging trainee discussions.

Main Methods:

• Literature review
• Surveys
• Workshop development
• Role-playing exercises

Main Results:

• A workshop was developed to guide faculty in conducting challenging conversations.
• The workshop includes role-playing opportunities for skill practice.

Conclusions:

• The workshop's development is ongoing.
• Initial feedback highlights the workshop's importance and applicability for faculty.
• The resource aids faculty in managing challenging or confrontational conversations with residents.