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Serving Alcohol to an "Obviously Intoxicated" Patron
Robert Saltz1, Mallie J Paschall1, Sharon O'Hara1
1Prevention Research Center, Pacific Institute for Research & Evaluation, Berkeley, California.
Journal of Studies on Alcohol and Drugs
|December 14, 2023
Summary
Alcohol overservice is common, with 21% of establishments refusing service. Intoxicated patrons, especially females, were more likely to be refused service, highlighting the need for better training and enforcement.
Area of Science:
- Public Health
- Substance Abuse Research
- Alcohol Policy
Background:
- Alcohol overservice contributes to significant public health harms, including impaired driving and violence.
- Licensed on-premises establishments play a critical role in regulating alcohol consumption.
Purpose of the Study:
- To determine the rates of alcohol overservice and service refusal in northern California.
- To identify characteristics of establishments, servers, and patrons associated with service refusal.
Main Methods:
- A study involving 300 licensed establishments in the San Francisco Bay Area was conducted.
- Pseudo-patrons (PPs) showing obvious signs of intoxication attempted to purchase alcohol.
- Data on service outcomes and patron/server characteristics were collected and analyzed.
Main Results:
- Twenty-one percent of establishments refused service to intoxicated PPs.
- Service refusal was significantly more likely for female PPs and those with very obvious intoxication signs.
- No establishment, server, or temporal factors were significantly associated with service refusal.
Conclusions:
- Alcohol overservice to obviously intoxicated patrons is prevalent in licensed establishments.
- Enhanced responsible beverage service training and stricter law enforcement are necessary to mitigate overservice and its associated harms.
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