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Linking Frontline Employee Self-Efficacy to Customers Service Performance in Healthcare Industry: A Dynamic

Rong Li1, Jing Liu2, Weidong Xia3

  • 1School of Medicine and Health Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China.

Risk Management and Healthcare Policy
|December 18, 2023
PubMed
Abstract

Keywords:
dynamic capabilitydynamic environmentfrontline employeeself-efficacyservice performance

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