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Patient Experiences and Perceptions of Care Coordination in Primary Care
Robin R Whitebird1,2, Leif I Solberg1,2, Meghan M JaKa1,2
1School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt).
Background:
Understanding patient perceptions of care coordination in primary care can help improve responsiveness to patients' needs, outcomes, and quality of care.
Purpose:
The purpose of this study was to explore patient experiences and perceptions of care coordination in primary care.
Method:
Interviews with 13 patients from 10 clinics were conducted and analyzed using directed content analysis.
Results:
Three primary themes arose: care coordinators provide a gateway to accessing needed care; patients needed and valued the support and trusted advice of their care coordinators; and patients valued care coordinators' help with navigating, engaging, and educating them about their care.
Conclusions:
Understanding what patients value in care delivery can help frame a vision for a more responsive approach in delivering primary care, as well as create a pathway to quality improvement, moving toward a truly patient-centered focus in primary care.
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