Related Experiment Video
Updated: Jul 6, 2025
11:18
Generation of Comprehensive Thoracic Oncology Database - Tool for Translational Research
Published on: January 22, 2011
16.1K
Characterizing after-hours hematology/oncology clinic calls
Quan H Phung1, Rebecca H Masel1, Sharan Bijlani1
1Department of Medicine, Warren Alpert Medical School of Brown University, Providence, RI, USA.
Annals of Palliative Medicine
|January 10, 2024
Summary
After-hour calls from cancer patients often involve symptom reporting. Understanding these needs can help practices improve care delivery and reduce after-hours burdens.
Area of Science:
- Oncology
- Hematology
- Healthcare Management
Background:
- After-hour calls present a significant challenge to medical practices, often being unreimbursable.
- This study addresses the need to characterize after-hours care for hematology/oncology patients.
Purpose of the Study:
- To review after-hour calls from cancer patients.
- To identify after-hours care needs and gaps.
- To find opportunities for improving outpatient healthcare delivery.
Main Methods:
- A descriptive, retrospective study analyzed 500 after-hour patient calls.
- Data collected from June 2015 to February 2021 in an academic hematology/oncology practice.
- Calls were categorized by patient demographics, clinical history, reason, and urgency.
Main Results:
- The average patient was 62 years old; 52% were female.
- Most calls (65%) were for symptom reporting, followed by lab/test follow-up (13%).
- Oncology patients (67%) with gastrointestinal, hematologic, and thoracic cancers generated the most calls.
Conclusions:
- After-hour calls reveal diverse patient needs outside of regular clinic hours.
- Systematic analysis of calls can inform strategies to manage after-hours care.
- Improved strategies can reduce call burden and enhance patient care quality.
Related Concept Videos
01:14SBAR II: Application of SBAR
4.4K
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
4.4K
01:26Types of Reports III: Telephone and Verbal Reports
745
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders
745
01:29SBAR I: Understanding the Concept
4.5K
Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Standardized methods of communication have been developed to ensure that information is...
4.5K
01:27Nursing Ethical Principles II
980
Ethical principles are essential in guiding nurses to fulfill their responsibilities, focusing on the quality of nursing care and decision-making. These principles, including autonomy, beneficence, non-maleficence, justice, and fidelity, shape the ethical framework within healthcare settings.
Consider the following scenario, which illustrates how these principles are applied in the care of Mr. John, a fifty-year-old teacher diagnosed with metastatic liver cancer.
Initially, Mr. John's...
Consider the following scenario, which illustrates how these principles are applied in the care of Mr. John, a fifty-year-old teacher diagnosed with metastatic liver cancer.
Initially, Mr. John's...
980
01:22Bone Marrow Sampling and Transplants
332
Bone marrow transplant is a potential cure for several diseases, including cancer and specific genetic disorders. Notably, this procedure is applicable for patients suffering from aplastic anemia, certain types of leukemia, severe combined immunodeficiency disease (SCID), Hodgkin's disease, non-Hodgkin's lymphoma, multiple myeloma, thalassemia, sickle-cell disease, and certain cancers.
The transplant begins with high doses of chemotherapy and radiation treatment, which aim to destroy...
The transplant begins with high doses of chemotherapy and radiation treatment, which aim to destroy...
332
01:01Regulation of Hematopoietic Stem Cells
3.2K
All blood and immune cells are produced from the multipotent hematopoietic stem cells (HSCs) by the process of hematopoiesis. However, they all have a limited life span. In addition, many are depleted in immune surveillance or combatting an injury or infection. This makes blood one of the most regenerative tissues. Hematopoiesis helps replenish these blood and immune cells, restoring the body's normal functioning. However, overproduction of blood and immune cells can make them cancerous or...
3.2K