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Hospitals provide inpatient and outpatient services. Inpatient services provide care to patients that stay in the hospital for an extended period, ranging from days to months. Examples of inpatient services include intensive care units, hospital wards, or surgeries. Outpatient services provide care to patients who come to a hospital for a diagnostic or treatment but do not stay overnight —for example, diagnostic tests, surgical procedures, or health education.
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Exploring human resource management in the top five global hospitals: a comparative study.

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Leading hospitals optimize human resource management (HRM) through strategic talent systems and employee development. Key findings reveal strong organizational culture and comprehensive welfare policies are crucial for hospital excellence.

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Area of Science:

  • Healthcare Administration
  • Human Resource Management
  • Organizational Behavior

Background:

  • Acknowledged role of Human Resource Management (HRM) in hospital administration.
  • Limited research on HRM practices in premier global hospitals.

Purpose of the Study:

  • Explore how leading hospitals achieve operational efficiency via HRM.
  • Analyze HRM frameworks of top five global hospitals for a reference model.

Main Methods:

  • Comparative multi-case study of top five global hospitals' HRM frameworks.
  • Literature review of publicly accessible sources and scholarly databases.

Main Results:

  • Inconsistent HRM frameworks but strong organizational culture across hospitals.
  • HR systems strategically aligned with hospital objectives.
  • Sustainable talent systems are pivotal for hospital excellence.

Conclusions:

  • HRM frameworks align with developmental strategies and unique cultures.
  • Prioritization of employee development, work environment, and sense of achievement.
  • Compensation is competitive but not strictly workload-tied; performance focuses on quality and values.