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The effects of chatbot characteristics and customer experience on satisfaction and continuance intention toward

Xuan Cu Le1, Tran Hung Nguyen1

  • 1Department of Economic Information System and Electronic Commerce, Thuongmai University, Hanoi, 100000, Vietnam.

Data in Brief
|January 23, 2024
PubMed

Keywords:
Artificial intelligence-powered chatbotsBehavioural outcomesExtrinsic valueIntrinsic valueIntrusivenessUnderstandability

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