Post-Implementation Outcomes of a Remote Patient Monitoring Program After Emergency Department Discharge

To better communicate and improve post-visit outcomes, a remote patient monitoring (RPM) program was implemented for patients discharged from emergency departments (ED) across 10 hospitals. The solution was offered to patients at the time of ED discharge and staffed by a group of care coordinators to respond to questions/urgent needs. Of 107,477 consecutive patients offered RPM, 28,425 patients (26.4%) engaged with the program. Activated patients with RPM were less likely to return to the ED within 90 days of their index visit [19.8% compared to 23.6%, p<.001]. While activation rates were modest, we observed fewer return visits to the ED in patients using RPM, with a 16.2% lower hazard of returning in the next year. Future research is needed to understand methods to improve RPM activation, any causal effects of RPM activation on return ED visits, and external validation of these findings.