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Updated: Jul 4, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Translating a Culture of Quality to Clinical Research Conduct: Expanding the Clinical Development Quality Framework
Michael Torok1, Leslie Sam2, Jennifer Hebert3
1Global Head of Quality Assurance Programs at Roche/Genentech, 1 DNA Way, Suite 258A, South San Francisco, CA, 94080, USA. torok.michael@gene.com.
Abstract:
The International Council on Harmonisation E8 Guidance Revision 1 (ICH E8(R1)) calls for creating a Culture of Quality that "values and rewards critical thinking and open, proactive dialogue about what is critical to quality." Across the biopharma landscape, clinical sites, sponsors, and service providers are working to translate this far-reaching guideline into working practices. This manuscript deconstructs key elements that comprise the critical thinking and open, proactive Culture of Quality "enablers." In addition, maturity models are provided so readers can visualize what a Culture of Quality looks like in their clinical research organization. These provide examples of high performing cultures of quality and useful tools for teams or organizations to measure and evolve their respective quality cultures.
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