The value of experts by experience in social domain supervision in the Netherlands: results from a 'mystery guests' project
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Summary
This summary is machine-generated.People with intellectual disabilities effectively partnered with inspectors as
Area Of Science
- Social Sciences
- Public Health
- Disability Studies
Background
- User involvement enhances healthcare quality supervision and public trust.
- The Joint Inspectorate Social Domain (JISD) in the Netherlands piloted involving individuals with intellectual disabilities.
- This project aimed to evaluate the accessibility of social domain services.
Purpose Of The Study
- To assess the accessibility of local governmental social domain services for individuals with intellectual disabilities.
- To evaluate the effectiveness of involving people with intellectual disabilities as 'mystery guests' in quality supervision.
- To understand the impact of user involvement on service improvement and participant empowerment.
Main Methods
- Individuals with intellectual disabilities acted as equal partners with JISD inspectors.
- Participants co-developed an inspection framework.
- They performed as 'mystery guests' with simulated support requests and reported findings through storytelling.
Main Results
- The project successfully involved people with intellectual disabilities in a leading role throughout the supervision process.
- Direct insights into accessibility barriers were identified, leading to service improvements by municipalities.
- Participants reported feeling valued, taken seriously, and empowered by their involvement.
Conclusions
- Involving individuals with intellectual disabilities in supervision yields more relevant outcomes and fosters mutual understanding.
- This approach aligns with the UN Convention on the Rights of Persons with Disabilities and value-driven regulation.
- Empowerment of participants and improved service relevance are key benefits.
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