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Artificial intelligence and social intelligence: preliminary comparison study between AI models and psychologists.
Nabil Saleh Sufyan1, Fahmi H Fadhel2, Saleh Safeer Alkhathami1
1Psychology Department, College of Education, King Khalid University, Abha, Saudi Arabia.
Frontiers in Psychology
|February 21, 2024
Summary
Artificial intelligence, including ChatGPT-4 and Bing, demonstrates significant social intelligence (SI) compared to psychology students. AI
Area of Science:
- Psychology
- Artificial Intelligence
- Human-Computer Interaction
Background:
- Social intelligence (SI) is crucial for effective counseling and psychotherapy.
- This study investigates the SI of large language models (LLMs) like ChatGPT, Google Bard, and Bing.
- Comparing AI's SI to that of psychology students provides insights into AI's role in mental health support.
Purpose of the Study:
- To assess and compare the social intelligence of artificial intelligence (AI) language models with that of human psychologists.
- To understand the capabilities of AI in recognizing and responding to human emotions and needs within a counseling context.
Main Methods:
- A sample of 180 counseling psychology students (bachelor's and doctoral) from King Khalid University participated.
- Large language models (ChatGPT-4, Google Bard, Bing) were included in the assessment.
- Participants (students and AI models) completed a standardized social intelligence scale.
Main Results:
- Significant differences in SI were observed between human participants and AI models ChatGPT-4 and Bing.
- ChatGPT-4 surpassed 100% of psychology students in SI, while Bing outperformed 50% of PhD and 90% of bachelor's students.
- Google Bard showed no significant SI difference with bachelor's students but was outperformed by 90% of PhD students.
Conclusions:
- AI language models exhibit rapidly developing capabilities in understanding emotions and social behavior.
- AI holds significant potential to assist psychotherapists in novel ways.
- Further research is needed to explore AI's utility in counseling using diverse evaluation criteria.
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