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"Internet+Nursing Service" Mobile Apps in China App Stores: Functionality and Quality Assessment Study.

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  • 1School of Nursing, Anhui Medical University, Hefei, China.

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|February 27, 2024
PubMed
Summary

The quality of "Internet+Nursing Service" apps in China is generally poor, with significant weaknesses in credibility and demand. Developers must improve app functionality and user focus to meet the needs of China's aging population.

Keywords:
Chinaappshome care servicesmobile applicationsmobile phonenursing servicestelemedicine

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Area of Science:

  • Digital Health
  • Health Informatics
  • Mobile Health

Background:

  • China's aging population and rising health concerns drive demand for nursing care services.
  • Internet technology facilitates web-based nursing services, with mobile apps as primary access tools.
  • The "Internet+Nursing Services" initiative, launched in 2019, leverages mobile apps for healthcare delivery.

Purpose of the Study:

  • To evaluate the functionality, services, and quality of "Internet+Nursing Service" mobile applications.
  • To identify specific weaknesses in existing applications.
  • To provide recommendations for enhancing service programs and app development.

Main Methods:

  • A comprehensive search for "Internet+Nursing Service" apps was conducted using the Kuchuan mobile app monitoring platform in December 2022.
  • Data collected included app developer, size, version, downloads, user ratings, and service offerings.
  • App quality was assessed by five trained researchers using the Chinese version of the Mobile App Rating Scale (uMARS-C).

Main Results:

  • Seventeen apps were included; most had high download numbers and user ratings, but overall quality was average (median uMARS-C score: 3.88).
  • Apps generally performed well in information quality, layout, graphics, performance, and ease of use.
  • Significant weaknesses were identified in credibility (82% rated fair or poor) and demand coverage (94% rated fair or poor), with limited geographic reach.

Conclusions:

  • "Internet+Nursing Service" apps require expansion in service scope, variety, and structural optimization.
  • Overall app quality is suboptimal, necessitating improvements in credibility and demand fulfillment.
  • Collaboration between developers, medical professionals, and users is crucial for developing effective and user-centered applications.