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More than Just Workload-Personnel's Perspective on Workload at the Royal Netherlands Marechaussee: A Qualitative
Pablo M Stegerhoek1, Jesse van der Zande, Herman IJzerman
1From the Amsterdam Collaboration on Health and Safety in Sports, Department of Public and Occupational Health, Amsterdam Movement Science, Amsterdam UMC, Amsterdam, the Netherlands (P.M.S., E.A.L.M.V., P.P.F.M.K., C.B.); Amsterdam UMC, University of Amsterdam, Department of Public and Occupational Health, Amsterdam Public Health Research Institute, Amsterdam, the Netherlands; Academic Medical Centre Amsterdam, the Netherlands (P.M.S., J.v.d.Z., P.P.F.M.K.); and Royal Netherlands Marechaussee, Health Care Section, Plein-Kalvermarkt-Complex, Den Haag, the Netherlands (P.M.S., J.v.d.Z., H.I.J.).
Objectives:
We investigated the perspective on workload within the Royal Netherlands Marechaussee, part of the Dutch armed forces.
Methods:
This qualitative study follows an emergent design based on grounded theory principles and used semistructured interviews and focus groups with 91 Royal Netherlands Marechaussee employees. The interviews ( n = 31) and focus groups ( n = 14) were transcribed verbatim and analyzed by two researchers (C.B. and J.v.d.Z.) according to comparative data analysis.
Results:
Participants believed the perception of workload to be more important than the actual workload. Furthermore, participants mentioned that indirect factors, such as organizational factors and recruitment, could modulate their workload perception.
Conclusions:
The perception of workload is key within the context of the Royal Netherlands Marechaussee. Modifiable factors related to the perceived workload could facilitate employee well-being without reducing the actual workload.
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