Enhancing worker-centred digitalisation in industrial environments: A KPI evaluation methodology.

Area of Science:

• Industrial Engineering
• Digital Transformation
• Human Factors Engineering

Background:

• Industry 4.0 focused on technology-driven digitalization.
• Existing KPI methods for smart industry assessment lack systematic inclusion of human actors.
• Industry 5.0 initiative highlights the importance of human-centric value creation.

Purpose of the Study:

• To address the gap in current evaluation methods by proposing a novel methodology.
• To systematically incorporate multiple human actors into the digitalization process assessment.
• To evaluate the direct and indirect benefits of technology-driven transformation for human workers and stakeholders.

Main Methods:

• Development of an evaluation methodology integrating human actors.
• Proposal of assessment tools and instruments for technological and human factors.
• Application of four core indicators to a real-world case study comparing three companies.

Main Results:

• The methodology provides a framework for assessing digitalization impacts.
• It enables evaluation of benefits related to technology integration, process optimization, and human factors.
• Case study demonstrated the practical application and comparison of digitalization processes.

Conclusions:

• The proposed methodology effectively incorporates human actors in digitalization assessment.
• It facilitates the evaluation of technology-driven transformation aligned with Industry 5.0 principles.
• This approach supports achieving goals for both human workers and business stakeholders.