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Workplace digitalization and workload: changes and reciprocal relations across 3 years.

Hannes Zacher1, Cort W Rudolph2

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Area of Science:

  • Organizational Psychology
  • Human-Computer Interaction
  • Workplace Well-being

Background:

  • Workplace digitalization is rapidly evolving, impacting employee experiences.
  • Understanding the interplay between digitalization and workload is crucial for effective work design.
  • Existing research suggests complex relationships between technology adoption and job demands.

Purpose of the Study:

  • To investigate the longitudinal, reciprocal relationship between workplace digitalization and workload.
  • To examine within-person effects and dynamic changes in these variables over time.
  • To provide evidence-based recommendations for work design interventions.

Main Methods:

  • A 33-wave longitudinal study with monthly data collection from April 2020 to December 2022.
  • Involved 1661 employees in Germany.
  • Utilized an autoregressive latent trajectory model with structured residuals (ALT-SR) to analyze data.

Main Results:

  • Employees showed an average positive linear trend in workplace digitalization over time.
  • Higher levels of digitalization were associated with subsequently higher workload, and vice versa.
  • The within-person effects of digitalization on workload, and workload on digitalization, became increasingly positive over time.

Conclusions:

  • A dynamic, reciprocal relationship exists between workplace digitalization and workload.
  • Interventions should aim to mitigate the negative impact of digitalization on workload while leveraging its potential benefits.
  • Work design strategies are needed to manage the evolving demands of a digitalized workplace.