"We Didn't Know": Silence and Silencing in Organizations

This article examines the dynamic processes within organizations that contribute to systemic silence and silencing and the "we didn't know" defense, particularly for those groups in which secrecy replaces transparency to the detriment of the organization and its members. The events of the past more than 10 years within the American Psychological Association (APA) surrounding the role of psychologists in interrogation of detainees, including advising on and monitoring interrogations that have been construed as torture, will serve as a case example of the systemic forces that may contribute to leading an organization away from its principal mission. I explore how what was done was turned into its opposite. That is: "We are protecting psychologists by providing them with ethical guidelines in detention centers with detainees" became the explanatory rubric for a position that violated the association's stated mission and exposed the organization and individual members to public shame. In addition, I explore how self-silencing becomes a way of adapting to a culture that censures dissent.