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Ouafae El Ajroudi1, Rim Amrani1

  • 1Maternal, infant and mental health research laboratory. Faculty of medicine and pharmacy Oujda-University of Mohammed Premier Oujda, Morocco.

La Tunisie Medicale
|March 13, 2024
PubMed
Summary

Hospital managers can now use a new multidimensional scorecard to measure and steer performance in neonatology departments. This tool provides 29 indicators across four dimensions, aiding decision-making and improving patient care.

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Area of Science:

  • Healthcare Management
  • Performance Measurement
  • Neonatal Care

Context:

  • Hospitals face challenges in performance improvement, often lacking effective measurement tools.
  • Neonatology departments traditionally focus on medical outcomes, neglecting broader performance dimensions.
  • Oujda University Hospital's neonatology department lacked comprehensive performance analysis tools.

Purpose:

  • To design and implement a balanced, multidimensional scorecard for the neonatology department of the University Hospital of Oujda (UHO).
  • To provide hospital managers with a tool to effectively steer performance and support decision-making processes.

Summary:

  • A constructivist intervention research approach involved 12 interviews with managers, 37 with caregivers, and 30 observations.
  • A balanced, multidimensional dashboard model was developed, featuring 29 performance indicators.
  • Indicators cover organizational development, internal processes, customers, and finance, focusing on patient needs.

Impact:

  • The designed scorecard offers a clear, realistic, and ergonomic tool for performance management in neonatology.
  • It enables descriptive and comparative interpretation of results, aligning with a causal logic between dimensions.
  • Successful implementation requires addressing potential low commitment from operational staff through careful preparation.

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